Maybe "troubleshooting questions" isn't the right label for what I'm talking about, but I've seen a couple questions recently (in the last 12 hours) that seem a bit off to me. They're off-topic, but they don't seem to be the right sort of thing for ServerFault.
Last night, there was a long back-and-forth in The Comms Room about this question:
I'm not sure if there's a better way to link to the chat transcript, the part I'm talking about starts a bit after 931pm, you can see the link to the same question:
The guy has a problem, he posts a question, doesn't get enough responses, so he goes to the chat and gets troubleshooting, advice, and a bit of a tutorial from Zypher and Zoredache.
Then this question this morning struck me as being the same sort of thing:
This time it's in the comments that there's lots of back and forth and troubleshooting.
As I said, these aren't off-topic, and I learned a lot reading the back-and-forth on the ftp question, but I wonder: is Serverfault supposed to be an live, online troubleshooting resource?
I think this type of question is at least a little "bad" because it doesn't really fit the question and answer format. I guess the question could stay as-is (or maybe add a more precise explanation of what Doug was trying to do), but Zoredache or Zypher would have to go to the transcript and turn it into an answer that says "don't use VSFTP, use SFTP, here's how to set it up." (Or maybe link to other sftp questions.)
One final comment: I think this type of problem is more likely to show up on SF, where you can get complicated problems that - if you are able to do some troubleshooting - turn out to be quite different than what the OP thought they were. I guess Superuser might have the same thing, but I don't go there much.
So: is this type of question a problem? Or is it even a type of problem at all? Does anything need to be done?