Both are specific to the use of a vendor support product. You should contact the vendor.

The short reason of why it was closed, is that 5 people thought it should be. While I somewhat disagree with the closing, the question seems to lack the research necessary to make it a quality question. Please have a look at our [FAQ](https://serverfault.com/faq) and [How to Ask](https://serverfault.com/questions/ask) for some additional resources on how to improve your question.