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I blame the vendors for failing to maintain useful communication with their customers. If your product has random crashes in a critical component and all of your customers don't know about it and how to fix it, you failed them. Also, failing to be as up-front and complete as possible about side effects to updates so that people don't avoid updates just because the last two updates they did (three years ago) caused days of outages. That's assuming that all updates are being tested better than they are today.
I agree. I feel that the 'why' of the answer is as important as the answer itself. This is true for both right (why it is right) and wrong (why it is wrong) answers. This pattern tends towards longer answers, but that doesn't seem to be a problem here.
