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Nov 8, 2019 at 20:33 comment added Matthew Wetmore After working in cloud infrastructure, it became about 50/50 whether I'd check hardware or software logs first - usually leaning whichever way I thought had better diagnostics in the problematic area. Document as much as you can about the software symptoms of the hardware fault - someday someone will thank you.
Jan 11, 2017 at 22:35 vote accept Ex Umbris
Jan 8, 2017 at 7:48 comment added Ex Umbris Thanks for the kind words. I hope the question and answer help someone in the future (which is the whole point of Stack Exchange:-)
Jan 8, 2017 at 7:43 comment added MadHatter @ExUmbris I'd already upvoted your question. Now I've gone back to upvote your answer as well. Would that every fairly-low-rep user put this much thought into their questions, and the maintenance thereof.
Jan 7, 2017 at 21:39 comment added Ex Umbris Thanks, answer is written. I'll accept it in a day or two.
Jan 7, 2017 at 21:05 history answered SvenMod CC BY-SA 3.0