@RobM The whole reason for the redesign is that the old FAQ was simply inadequate at fully explaining our model. It provided good information, but we had loads of other information scattered throughout a lot of places, many of which were undiscoverable to new users. Consolidating it into one place is an improvement. If, however, you have specific ideas for how to make the help center better, I welcome them. See my above comment, though, that I can't promise to implement a fully customized version just for SF - we don't have the resources to fully customize every site in the network.

@Iain The old faq had anchor links for each section; we added redirects for those anchor links to the corresponding pages in the new help center. Anything that linked to a specific piece of info still links to that specific info. There is no way we can reasonably assume that everyone who linked to just /faq (rather than /faq#questions) intended to highlight that one section, so we are not going to a global redirect like that. We're doing our best to accommodate the feedback we've gotten, but keep in mind that implementing customized solutions for 100+ sites would be impossible to maintain.