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It's true that they are similar- however my question is focusing on what action we need to take (if any), given that they know our users' passwords. I am trying to establish if I am right in considering it a valid reason to change provider- or if that practice is so ubiquitous among cheaper web hosts that we may as well stay with them.
@iain: "I haven't been to look but Mumbai, the Philippines or China would be my guesses in order". The guy's grammar suggests that your first guess was spot on: "and the provided me complete guidance about their product". Not just "guidance", but COMPLETE GUIDANCE! The grammar is a dead giveaway. It's a spammer from India.
