The FAQ makes it clear that SF is for professional desktop support as well as sysadmin stuff. Seeing this question (just an example, not singling it out) makes me wonder where the line on software should be drawn.
This is the kind of question that frequently come up for those doing desktop support, or those of us who are one-man (person?) IT "departments". I'm borderline on it myself but only because I'd hate to see a great flood of such questions.