I have a question about my Server Fault post: Unauthorised access to Heroku server -- how to trace attacker
I have a Heroku server for which I have been essentially responsible for the professional management (e.g. I do not pay Heroku as yet, though I intend to once the app hits production and my client begins to pass business earnings on to me, rather than paying me normal freelance web developer rates), and have found that on the unpaid plan I am basically responsible for solving any problems (I have not had one yet that the tech support team have been able to solve but I haven't).
As such, given the client is paying me and I am functionally managing the server as part of a paid agreement, it would seem to me that the question is absolutely on topic. However, it has been suggested that people with Heroku server licenses are considered users unless they are the Heroku staff themselves.
This seems a little confusing to me as I have performed what I would term server maintenance in the past on my Heroku server.
In this regard, could people suggest a particular definition of "managing information technology systems" in a similar manner to the way in which this post:
sought to define "business environment"?