ChrisS said here that y'all were looking for text for an "ask your vendor" close reason. I'd like to propose:
Questioners must have required access to fix the problem. Some questions are more appropriately addressed to a vendor or to the party that manages the system in question. Questions must be posted by someone with the appropriate access to obtain diagnostic and debug information and to apply suggested fixes.
It's a close reason I've wanted in the past.
My recommended edit:
Questioners must have required access to fix the problem. Questions must be posted by someone with access to diagnose and debug and to apply suggested fixes. Also, some questions are more appropriately addressed to an OEM/VAR or to the party that manages or warrants the hardware/software in question. We recommend reaching out to these parties to receive assistance on the issue.
Just a suggestion. Figured it's better to start off under the same flow as your first bolded sentence and then talk about OEM/vendor stuff.
I don't think that this is a good thing. We don't have many slots for canned closed reasons and I don't see this being used often enough for it to be given a slot.
On top of that it's kinda like RTFM. Lots of questions could be closed as go see someone else. The fact that someone is here generally means there is noone else because they are no longer eligible for vendor support or there is none available anyway.
On the rare occasion that this may be the correct close reason then (ab)using Close->Off Topic->Other is probably the best thing to do.
I like this...
Many times, I'll go down the path of helping a poster with a problem, and find that they're not in control of the system they're working on, or worse, trying to bypass the people who are responsible for the environment.
But beyond that, there are far too many items that fall under hardware or software vendor support. Should we see questions about how to replace a hot-swap disk? Or what this error light on the front of the server chassis means? Probably not...
I absolutely agree that the questioner must have the required access to fix the problem before asking. But how frequent are questions where this is not the case? I have seen questions that amounted to "how do I bypass this policy put in place by somebody else?", and that kind of question I'd consider off-topic, and this new close reason could be applicable to those.
There will of course always be corner cases. I imagine questions about network problems will often lead to the conclusion that the real problem is in somebody else's system outside of your control. However I would not consider those to be off-topic. Most sysadmins will from time to time find themselves in a situation where it is their job to find a solution to a problem which is really a bug/misconfiguration outside of their reach. But how to debug and work around such problems could be on topic for this site.
...